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Welcome to Pinnacles Resort

 

Dear Guest,

We wish you a warm welcome. Reception is open 9am to 5pm Mon to Fri , Sat 9am – 3pm and Sunday 9am to 12.00pm.
To call reception dial 9. If you need to contact us URGENTLY outside these hours, our number is 07 4948 4800. Any non urgent calls outs may incur a fee. If there is a life threatening emergency, please call “000” immediately.

The holiday rental apartments such as the one you are occupying is classified as “Self Catering” which covers fully self-catered apartments. This category is NOT the same as a “Hotel” which may have restaurants, concierge, 24 hour front desk and daily room servicing. We have compiled the following information for your stay, however if you have any queries please do not hesitate to ask one of our friendly staff.

COVID-19 AWARE – IMPORTANT

Social Distancing in public areas:

We ask all our guests to practice social distancing while staying at Pinnacles Resort especially in the common areas.
Can we ensure no more than 2 guests in the gym at any one time, 2 guests in the lounge area at any one time and a maximum of 10 guests around the pool at any one time.
Hand sanitiser is available for use in all common areas.

Apartment Cleaning and services:

We want to assure guests that our cleaning of apartments is done to a very high standard and all common areas are regularly cleaned throughout the day.
If you are on a stay of 5 or more nights your apartment will be serviced mid stay.
We ask that you please not be present while our staff are cleaning your apartment.
If you are not out for the day could you please wait on your balcony while your apartment is being serviced.

Departure:

We encourage minimum contact with our reception staff.
Your keys will be in the safe located by the office door.
You will receive a text message with the safe code on the day of arrival.
On departure please leave your keys in the return box by the office door.
If you need to come into the office we ask that you have a maximum of 2 people in the office at any one time.

More importantly if you have any symptoms of the virus we ask you please to not travel or if you develop while staying we ask you to alert management.

 

If you would like to ask for maintenance or have any other question, please submit our maintenance request form.

Feeling hungry? Click here for the local restaurants that we recommend!

Airport Transfers

Please contact reception for booking or further information. One way transfers are available from $20.00 per person or $35.00 per person return.

Check-Out Time

To assist us in accommodating newly arriving guests, please be aware that check out time is 10am.  If you would like a later departure time, please contact reception the afternoon prior and we will try to assist you. An extra fee may apply. Subject to availability.

Balcony Jacuzzis

The Jacuzzis are controlled by a master timer switch which will not allow the pump or heater to operate between 10pm and 9am. This is so that other guests who are sleeping below these apartments are not disturbed by noise.

The master switch is in the cupboard where the hot water system is, either in the kitchen, laundry or near the front door of your apartment. You can turn the Jacuzzi off at any time by pressing the RED button. It can be turned on each morning after 9am by pressing the GREEN button. If you are going out early on a tour and would like your Jacuzzi turned on during the day, please ask at Reception.

The Jacuzzi should not be filled above the ridge approx. 15cm from the top. The Spa Control Pad is located on top of the Jacuzzi. Start the Auto pump indicator and set temperature at 36.5 degrees. For health & safety reasons DO NOT EXCEED 37 degrees as this will burn off the chlorine and bacteria may result.

Hold finger down to change temperature and press “Air” button to start bubbles. Heating will not operate whilst air is operational. Heating time is from 4 to 5 hours.

DUE TO NOISE RESTRICTIONS SPA HOURS ARE STRICTLY 9AM TO 10PM.  PLEASE DO NOT USE OIL, SOAPS OR ANY OTHER CHEMICALS IN THE SPA

For Health requirements keep your head above the water at all times.

Resort Information

Credit Cards

We accept all major credit cards except Diners.

Keys

If you require an extra room key please do not hesitate to ask at Reception. Please note that a $200.00 charge will apply if a room key or tag is lost or damaged.  A maximum of 2 keys are provided for each apartment

Electricity supply

The electrical current in Australia is 240 volts, 50 cycles. For adaptors or transformers, please contact Reception. A USB port is available in each apartment.

Emergency Exits

Please refer to the Fire Evacuation Procedure found by your front door to familiarise yourself with your closest point of exit and the assembly areas.

Fire Alarms

Smoke detectors are installed in all apartments. In the event of a fire, you will need to dial ‘0’ for an outside line, followed by “000”. Talk to the Fire Department and then contact Reception. Please be aware that the burning of food may cause the smoke detectors to activate.

Advise location: Pinnacles Resort, your unit number, 16 Golden Orchid Drive, Airlie Beach

(Off Waterson Way).

Safety & Security

We advise all guests to ensure their front door and balcony doors are locked both at night as well as during the day when your apartment is left vacant. Pinnacles have a strict no noise / no party policy in place. If you feel you are being bothered by other guests unreasonably at any time, day or night, please let us know or call our Security Officer on 0427-475-251 and they will attend urgently.

Smoking

The resort and its apartments are non-smoking. We ask that you restrict smoking to the balconies only.

Apartment / Resort Services & Facilities

Air Conditioning

To operate the air conditioning unit, please allow 3 to 5 minutes for the air to cool down. Simply adjust the temperature using the remote control attached to the wall.

Do not operate air conditioners below 20 degrees as this may cause the Air conditioners to freeze up and fail.  The unit may drip if the apartment balcony doors are left open whilst unit is in operation.  Please ensure doors remain closed

Car Parking

Undercover parking is available for our guests. There is one car space per apartment. If you have more than one vehicle, there are a few “visitor” parking areas.

Fitness Centre

The gymnasium and sauna are located beneath the pool area. Hours are between 7am and 9pm. There is a gym key attached to one of your apartment keys which will access both the gym & traditional sauna. Please abide by conditions of use located in the gymnasium/sauna. Please use a towel.  Infrared Sauna bookings are to be made at reception and available for use during reception hours. There is a guest lounge located in the fitness centre which is open limited hours a day, with a coffee machine, magazines and books.

NB: Sauna’s are currently out of service due to COVID Restrictions.

Laundry & Dry cleaning

Washing Machines and clothes airers are located in each apartment. There is a communal dryer available complimentary near our Housekeeping office. Please do not overload washing machines.  A condition of the Pinnacles Body Corporate by-laws is that no clothing or towels are to be hung on the balcony railings. Should you require an additional airer please contact reception.

Breakfast

Pinnacles does offer “Arrival Breakfast Hampers” which can be pre-ordered. These include juice, fresh tropical fruit, yoghurt, muesli & milk, bread/croissants and muffins. There is generally enough within these hampers to last a couple of days. Breakfast hampers should be ordered prior to midday the previous day. Hampers are $30.00pp (based on a minimum of 2 people).

Baby Equipment

Baby equipment is available at an extra charge.  We use an external company for this service and therefore it may take up to 24 hours for this to be provided. Please contact reception for bookings.

In-Apartment Catering

Some catering can be made available by pre-arrangement.

Photocopying or Fax Service

Our Reception staff will assist with all your photocopying needs. A small charge may apply.

Restaurant Bookings

We will be delighted to make any restaurant bookings for you or assist with recommendations.

Rubbish/Waste Disposal

Wheelie Disposal Bins are located in each car park.

Swimming Pool

The wet edge swimming pool is located towards the top of the resort.

Pool hours are 7am to 9pm. Parents are responsible for the safety of their children who must be supervised at all times.

Please abide by pool rules at all times including no smoking and no glassware. Dishwasher safe plastic cups are provided in each apartment or alternatively please do not hesitate to contact reception for disposable cups.

Resort Policies

No Parties or Excessive Noise Policy

All guests sign at reception to abide by our no noise policy which is printed on the registration sheet.  All guests should ensure they are aware of this policy. We have zero tolerance for breaches of this policy and we are determined to protect the rights of our guests for their quiet enjoyment at Pinnacles.

We have regular security patrols and should you suffer undue noise or disturbance please call our Security Officer on 0427-475-251.

For the comfort, peace and consideration of our house guests, please keep television and music noise levels to a minimum. If you are sharing drinks on your balcony, please move inside after 10pm.

Lost Property

Management accepts no responsibility or liability for lost items or items left in an apartment on departure.

Housekeeping /Apartment Servicing 

Housekeeping are on the premises between the hours of 9am – 2pm. Any housekeeping requirements after this time may need to be attended to the following day. Mid stay servicing is provided for guests staying 5 nights or more.  Two umbrella’s are placed in the apartment for your convenience and are to remain in the apartment upon departure or a fee will be applicable.

Daily servicing can be provided upon request, however a service fee applies

Departure Cleaning

Management reserves the right to charge a cleaning fee to your credit card if the apartment is left in an unsatisfactory condition on departure. Please ensure that all rubbish is removed and dishes are cleaned prior to departure. Garbage Bins are located in each carpark.Charges will vary depending on time taken to clean the apartment.

Television

Foxtel Satellite & Free-to-Air

12 Foxtel satellite channels are available on your television setting along with 5 free-to-air stations.

Free-to air

ABC, SBS, Win Television, Seven Network

DVD/Movies

We have a selection of movies available complimentary for your use. Please contact reception during office hours.

Tour Bookings

Tour bookings can be made at Reception. Tour bookings made through our office will receive a $5.00 per person discount on full day tours. Most tours will pick up from the resort and our staff are committed to ensuring that you choose a tour that is suitable for what you are after.

A complete display of all attractions, tours and information can be found at Reception. Please feel free to contact Reception for any further information you may require regarding any tours.

You can also see a list of tours and activities on our website.

Tours & Activities

Internet

Pinnacles offers wireless internet complimentary.   The login is: views2020

Social Media tags – #pinnaclesresort #lovewhitsundays #airliebeach

Telephone

Your phone extension number is the same number as your apartment but with a “1” prefix (e.g. apartment #15 is extension 115 and apartment #6 is extension 106. If a light is displayed on your phone it means you have voicemail. To access voicemail, input 86 & follow the prompts. Your PIN number is 1234. For reception dial 9. For an outside number dial 0.
There is a charge for all outgoing calls which are charged on a timed basis. Even local calls are charged at $1.50 per 9 minute “pulse” Be careful when using phone-cards that you are accessing a local number, not an STD line. Long-distance STD charges will be high.For interstate and overseas codes, please refer to the ‘telephone services directory’ below. .

Telephone Directory

To dial another room                      1 + room number e.g apartment 6 would be 106, 17 would be 117

Reception                                           9

Reception hours                               4948 4800

After Hours EMERGENCY                          Dial “0” + 000

– Police

– Ambulance

– Fire Brigade

Interstate Area Codes

Dial “O” for an outside line + the Area Code + 8 digit telephone number

LOCATION EXTENSION
QLD 07
NSW 02
WA 08
TAS 03
VIC 03
ACT 02
SA 08
NT 08

International Codes

LOCATION EXTENSION
Canada 1
France 33
Greece 30
India 91
Italy 39
New Zealand 64
Spain 34
United Kingdom 44
China 86
Germany 49
Hong Kong 852
Indonesia 62
Japan 81
Singapore 65
Sweden 46
Local Information

Banking

All major banks are located within 5km of the Resort. Banking hours are from 9.30am to 4pm, Monday to Thursday, with extended trading on Friday from 9.30am to 5pm. ATMs are situated along Shute Harbour Rd.

Foreign Currency Exchange

Currency can be exchanged at the National Australia Bank located in the main street of Airlie Beach or one of the other banks located in the Whitsunday Shopping Centre.

Buses

A regular bus service is provided by Whitsunday Transit Coaches. Please contact Reception for timetable information.

Taxi

Airlie Beach has an excellent taxi service. Please phone 131008 to order your taxi.

Car Hire

Should you wish to hire a vehicle, please phone

Gypsy Car Rentals(not available from/to the airport)   4946 5245

Hertz                                          4946 4687

AVIS                                           4946 6318

Europcar                                   4946 4133

Show your room key at Gypsy Car Rentals & Hertz to receive a Pinnacles discount.

Church Services

The following is a list of the local Church telephone numbers. Should you wish to attend a service they will be able to advise you of the times.

Anglican                                    4945-1239

Baptist                                                 4946-1769

Catholic                                     4945-1025

Christian Outreach Centre             4945-3474

Lutheran                                   4946-6613

Medical Services

A doctor’s surgery, dentist and chemist are all located within walking distance of Pinnacles.

Should you require urgent medical attention where an ambulance is necessary, you will need to dial ‘0’ for an outside line, followed by 000. Talk to the Ambulance service before contacting Reception.

Advise location: Pinnacles Resort and your unit number, 16 Golden Orchid Drive Airlie Beach (off Waterson). For other after hours medical emergencies, please call “The Doctors” on 4948 0900 or PROSERPINE HOSPITAL on 4945 0400.

Keep Wildlife Wild!

It’s hard to resist, but please never feed the birds and other animals or leave scraps for them. Native birds and other animals that eat human food can…

  • Bite, scratch or threaten visitors
  • Become sick
  • Over populate the area
  • Cause damage to property

Recommended Local Restaurants

Maintenance Request Form

Please submit this form if you need assistance with anything.




Review and Feedback Form

We are constantly striving to improve the service at Pinnacles and would highly appreciate your reviews and feedback!