Welcome to Pinnacles
Dear Guest,
We wish you a warm welcome. Reception is open 9am to 5pm Mon to Fri , Sat 9am – 3pm and Sunday 9am to 12.00pm.
To call reception dial 9. If you need to contact us URGENTLY outside these hours, our number is 07 4948 4800. Any non urgent calls outs may incur a fee. If there is a life threatening emergency, please call “000” immediately.
The holiday rental apartments such as the one you are occupying is classified as “Self Catering” which covers fully self-catered apartments. This category is NOT the same as a “Hotel” which may have restaurants, concierge, 24 hour front desk and daily room servicing. We have compiled the following information for your stay, however if you have any queries please do not hesitate to ask one of our friendly staff.
Please find further information in regards to the facilities and amenities of Pinnacles along with our policies in the tabs below.
Check-In
For guests arriving prior to the guarenteed check-in time of 2pm, in the event that the room is not ready you are welcome to leave your bags with us during reception hours. If you arrive by airport transfer , have completed an express check-in form and have advised your approx. arrival time and method of arrival we will endeavour to have a staff member available to transfer you(by car or buggy) from reception to the apartment. Due to the safety of our staff we are unable to handle/carry luggage.
Check-Out Time
To assist us in accommodating newly arriving guests, please be aware that check out time is 10am. Please contact reception by dialling 9 if you require transport from the apartment to reception. You are welcome to leave your luggage with us during our reception hours whilst awaiting an airport transfer.
Airport Transfers
For airport transfer bookings please use our online booking form. (Please provide 24 hours notice).
Credit Cards
We accept all major credit cards except Diners.
Keys
If you require an extra room key please do not hesitate to ask at Reception. Please note that a $200.00 charge will apply if a room key or tag is lost or damaged. A maximum of 2 keys are provided for each apartment
Electricity supply
The electrical current in Australia is 240 volts, 50 cycles. For adaptors or transformers, please contact Reception. A USB port is available in each apartment.
Emergency Exits
Please refer to the Fire Evacuation Procedure found by your front door to familiarise yourself with your closest point of exit and the assembly areas.
Fire Alarms
Smoke detectors are installed in all apartments. In the event of a fire, you will need to dial ‘0’ for an outside line, followed by “000”. Talk to the Fire Department and then contact Reception. Please be aware that the burning of food may cause the smoke detectors to activate.
Advise location: Pinnacles Resort, your unit number, 16 Golden Orchid Drive, Airlie Beach
(Off Waterson Way).
Pool: NO GLASS IS PERMITTED IN THE POOL AREA.
The wet edge swimming pool is located towards the top of the resort.
Pool hours are 7am to 9pm. Parents are responsible for the safety of their children who must be supervised at all times.
Please abide by pool rules at all times including NO SMOKING and NO GLASS. If you are found to have glass by the pool, you will be evicted without refund. Dishwasher safe plastic cups are provided in each apartment. Children under the age of 12 must be accompanied by an adult. Pool & Resort facilities are for in-house guests only.
Safety, Security & Privacy
We advise all guests to ensure their front door and balcony doors are locked both at night as well as during the day when your apartment is left vacant. Pinnacles have a strict no noise / no party policy in place. If you feel you are being bothered by other guests unreasonably at any time, day or night, please let us know or call our Security Officer on 0427-475-251 and they will attend urgently.
Drones are not permitted without prior permission and in-house guests being advised for privacy reasons.
Smoking
The resort and its apartments are non-smoking. We ask that you restrict smoking to the balconies only.
Wet Weather
The rain can find us here in Whitsundays. In the event of wet weather we advise to please take caution on the driveway. We suggest appropriate footwear or utilising the taxi buttons in the carpark areas.
Air Conditioning
To operate the air conditioning unit, please allow 3 to 5 minutes for the air to cool down. Simply adjust the temperature using the remote control attached to the wall. Airconditioners will operate best if left on temperatures between 22 – 24 degrees.
Do not operate air conditioners below 20 degrees as this may cause the Air conditioners to freeze up and fail. The unit may drip if the apartment balcony doors are left open whilst unit is in operation. Please ensure doors remain closed
Car Parking
Undercover parking is available for our guests. There is one car space per apartment. If you have more than one vehicle, there are a few “visitor” parking areas.
Fitness Centre
The gymnasium and sauna are located beneath the pool area. Hours are between 7am and 9pm. There is a gym key attached to one of your apartment keys which will access the gym and the sauna is located behind the screen door outside the gym glassed door area. Please abide by conditions of use located in the gymnasium. Please use a towel.
Laundry & Dry cleaning
Washing Machines and clothes airers are located in each apartment. There is a communal dryer available complimentary near our Housekeeping office. Please do not overload washing machines. A condition of the Pinnacles Body Corporate by-laws is that no clothing or towels are to be hung on the balcony railings. Should you require an additional airer please contact reception.
Breakfast
If you have an early start and would like to have a breakfast box delivered, Airlie Beach Picnic can assist. Minimum 24 hours notice. Visit: https://www.airliepicnicco.com.au/grazing-platters for orders
Baby Equipment
Baby equipment is available at an extra charge. We use an external company for this service and therefore it may take up to 24 hours for this to be provided. Please contact reception for bookings.
In-Apartment Catering
Platters can be arranged and customised if required by https://www.airliepicnicco.com.au/grazing-platters Fishi Whitsundays are also able to deliver seafood platters. https://fishi.com.au/
Photocopying or Fax Service
Our Reception staff will assist with all your photocopying needs. A small charge may apply.
Restaurant Bookings
For all of your dining needs, head to www.whitsundaymenu.com.au. Whitsunday Menu is a locally created food guide that showcases the amazing Restaurants, Cafes, Caterers & Food Tours that the Whitsunday Region has to offer. Through food-themed articles, great categories and photos to match, Whitsunday Menu makes choosing where to dine or get takeaway in the region easy.
Rubbish/Waste Disposal
Wheelie Disposal Bins are located in each car park.
Swimming Pool
The wet edge swimming pool is located towards the top of the resort. Pool towels are provided in your apartment for your arrival.
Pool hours are 7am to 9pm. Parents are responsible for the safety of their children who must be supervised at all times.
Please abide by pool rules at all times including NO SMOKING and NO GLASS. If you are found to have glass by the pool, you will be evicted without refund. Dishwasher safe plastic cups are provided in each apartment.
The Jacuzzis are controlled by a master timer switch which will not allow the pump or heater to operate between 10pm and 9am. This is so that other guests who are sleeping below these apartments are not disturbed by noise.
The master switch is in the cupboard where the hot water system is, either in the kitchen, laundry or near the front door of your apartment. You can turn the Jacuzzi off at any time by pressing the RED button. It can be turned on each morning after 9am by pressing the GREEN button. If you are going out early on a tour and would like your Jacuzzi turned on during the day, please ask at Reception.
The Jacuzzi should not be filled above the ridge approx. 15cm from the top. The Spa Control Pad is located on top of the Jacuzzi. Start the Auto pump indicator and set temperature at 36.5 degrees. For health & safety reasons DO NOT EXCEED 37 degrees as this will burn off the chlorine and bacteria may result.
Hold finger down to change temperature and press “Air” button to start bubbles. Heating will not operate whilst air is operational. Heating time is from 4 to 5 hours. Pressing an array of buttons other than temperature control and bubbles may default your jacuzzi to an economy mode which will prevent heating. In the event of the temperature not increasing within two hours of turning on please advise our reception staff prior to 2pm.
DUE TO NOISE RESTRICTIONS SPA HOURS ARE STRICTLY 9AM TO 10PM. PLEASE DO NOT USE OIL, SOAPS OR ANY OTHER CHEMICALS IN THE SPA
For Health requirements keep your head above the water at all times.
Housekeeping
Housekeeping are on the premises between the hours of 9am – 2pm. Any housekeeping requirements after this time may need to be attended to the following day. Guests staying 5 nights or more will receive a mid stay service which includes a change of sheets and towels. Apartments with balcony jacuzzi’s will have these emptied, cleaned and refilled. You may choose to opt out of having your apartment serviced and assist us with our efforts to become more eco-friendly. In the event you do not want a service you can opt for us to make a donation on your behalf to Eco-Barge Clean Seas Whitsundays who do a fantastic job keeping our waterways clean which in turn saves our turtles. Since we started this initiative in April 2023 we have donated $1638
Your apartment has a complimentary starter pack washing powder, dishwashing liquid and of tea & coffee. Additional coffee pods can be purchased for 60c each during housekeeping hours.
One umbrella along with 500ml Appelles toiletries are placed in the apartment for your convenience and are to remain in the apartment upon departure. Missing 500ml Appelles toiletries will attract a $20.00 per bottle fee. If you love our toiletries as much as we do you may wish to purchase: https://appelles.com/
We do provide some complimentary water bottles in the fridge for arrival. Please note that ice trays are not filled prior to guests arrival. This is to ensure the health and safety of our guests.
Please do not place oils, bubble baths or chemicals in the balcony jacuzzi’s.
Checkout
We kindly ask that upon check out you remove any rubbish into one of the bins located in the carpark area and that all used dirty dishes are in the dishwasher with the dishwasher turned on prior to your departure. Please note that apartments left in an unsatisfactory state will result in up to a $250 cleaning charge being applied.
Welcome to the Tropics
Being located in the tropics and with the humidity we can attract bugs (geckos, ants etc. ) We do pride ourselves in the cleanliness of the apartments however if food is left out this will attract ants. Fly spray can be found under the kitchen sink. Please keep all food in the fridge.
Housekeeping / Maintenance Request Form
If you require anything further or have any issues to report please advise by completing the following form which will notify reception. Housekeeping and Maintenance are on the premises between the hours of 9am – 2pm and requests will be attended to during this time. Notifications received outside of this time may need to be attended to the following day.
No Parties or Excessive Noise Policy
All guests sign at reception to abide by our no noise policy which is printed on the registration sheet. All guests should ensure they are aware of this policy. We have zero tolerance for breaches of this policy and we are determined to protect the rights of our guests for their quiet enjoyment at Pinnacles.
We have regular security patrols and should you suffer undue noise or disturbance please call our Security Officer on 0427-475-251.
For the comfort, peace and consideration of our house guests, please keep television and music noise levels to a minimum. If you are sharing drinks on your balcony, please move inside after 10pm.
Lost Property
Management accepts no responsibility or liability for lost items or items left in an apartment on departure.
Departure Cleaning
Management reserves the right to charge a cleaning fee to your credit card if the apartment is left in an unsatisfactory condition on departure. Please ensure that all rubbish is removed and dishes are cleaned prior to departure. Garbage Bins are located in each carpark.Charges will vary depending on time taken to clean the apartment.
Television
Foxtel Satellite & Free-to-Air
Foxtel, Foxtel On-Demand and Free to Air are all available. Please use the Foxtel remote only to operate the TV. Streaming of your Netflix, Stan, Disney or other can be done through the app on your phone and going to casting on the TV.
Free-to air
ABC, SBS, Win Television, Seven Network
TELEVISION INSTRUCTIONS:
The main reason for TV’s not working is due to cords being moved around. Please check all cords are pushed in correctly.
Checking Cords:
- A cord should go from the FOXTEL Box to the Sensor and be at the front of the TV for the remote to work.
- A cord should go from the Foxtel box to the power source (powerpoint)
- An antenna cord should go from the Foxtel box to the antenna outlet (these can sometimes be switched around which can cause it not to work as there is two places it can be plugged).
- A cord should go from the Foxtel box to the TV
If this does not fix the problem generally the source of the output has been changed. The TV may have been taken off the correct HDMI setting. Buttons on the side/bottom of the TV may allow you to change it back to correct one to display the Foxtel home page.
Tv’s operate using the Foxtel Remote.
There is a secret button to the right hand side of the on/off button that is a resets which you may be able to try.
Unfortunately if none of these options work please advise Reception during office hours who will contact our FOXTEL representative.
Internet
Pinnacles offers wireless internet complimentary. The login is: views2020. Alternatively scan the QR code on the TV under Guest Wi-Fi for automatic login.
Social Media tags – #pinnaclesresort #lovewhitsundays #airliebeach
We love sharing our guests images on Instagram however if your account is private we can’t see them.
Telephone
Your phone extension number is the same number as your apartment but with a “1” prefix (e.g. apartment #15 is extension 115 and apartment #6 is extension 106. If a light is displayed on your phone it means you have voicemail. To access voicemail, input 86 & follow the prompts. Your PIN number is 1234. For reception dial 9. For an outside number dial 0.
There is a charge for all outgoing calls which are charged on a timed basis. Even local calls are charged at $1.50 per 9 minute “pulse” Be careful when using phone-cards that you are accessing a local number, not an STD line. Long-distance STD charges will be high. For interstate and overseas codes, please refer to the ‘telephone services directory’ below.
Pinnacles office(reception hours): 4948 4800. For emergencies only our after hours team can assist.
After Hours EMERGENCY: Dial “0” + 000
– Police
– Ambulance
– Fire Brigade
Interstate Area Codes
Dial “O” for an outside line + the Area Code + 8 digit telephone number
| LOCATION | EXTENSION |
|---|---|
| QLD | 07 |
| NSW | 02 |
| WA | 08 |
| TAS | 03 |
| VIC | 03 |
| ACT | 02 |
| SA | 08 |
| NT | 08 |
International Codes
| LOCATION | EXTENSION |
|---|---|
| Canada | 1 |
| France | 33 |
| Greece | 30 |
| India | 91 |
| Italy | 39 |
| New Zealand | 64 |
| Spain | 34 |
| United Kingdom | 44 |
| China | 86 |
| Germany | 49 |
| Hong Kong | 852 |
| Indonesia | 62 |
| Japan | 81 |
| Singapore | 65 |
| Sweden | 46 |
Supermarkets
Woolworths is located 300m from Pinnacles. They do close earlier on Saturday and Sundays so please check the Woolworths website for trading hours. Please note: Woolworths and Coles will not go up our driveway to deliver to the apartments and therefore for delivery you would need to arrange to meet them at reception. Our staff are unable to accept these deliveries on behalf of guests.
Banking
All major banks are located within 5km of the Resort. Branch hours are are varied and we suggest contacting your bank for local trading hours.
Photography
If you are interested in any photography prints from our local area, Above and Beyond Gallery is located in the Port of Airlie Marina .
Buses
A regular bus service is provided by Whitsunday Transit Coaches. Please contact Reception for timetable information.
Taxi
Airlie Beach has an excellent taxi service. Please phone 131008 to order your taxi.
Car Hire
Should you wish to hire a vehicle, please phone
Gypsy Car Rentals(not available from/to the airport) 4946 5245
Hertz 4946 4687
AVIS 4946 6318
Europcar 4946 4133
Show your room key at Gypsy Car Rentals & Hertz to receive a Pinnacles discount.
Church Services
The following is a list of the local Church telephone numbers. Should you wish to attend a service they will be able to advise you of the times.
Anglican 4945-1239
Baptist 4946-1769
Catholic 4945-1025
Christian Outreach Centre 4945-3474
Lutheran 4946-6613
Medical Services
A doctor’s surgery, dentist and chemist are all located within walking distance of Pinnacles.
Should you require urgent medical attention where an ambulance is necessary, you will need to dial ‘0’ for an outside line, followed by 000. Talk to the Ambulance service before contacting Reception.
Advise location: Pinnacles Resort and your unit number, 16 Golden Orchid Drive Airlie Beach (off Waterson). For other after hours medical emergencies, please call “The Doctors” on 4948 0900 or PROSERPINE HOSPITAL on 4945 0400.
Tour bookings can be made at Reception.
Tour bookings made through our office will receive a $5.00 per person discount on full day tours.
Most tours will pick up from the resort and our staff are committed to ensuring that you choose a tour that is suitable for what you are after.
A complete display of all attractions, tours and information can be found at Reception.
Please note that each tour operator does have their own cancellation fees and terms and conditions to which we are bound. We do recommend familiarising yourself with cancellation terms and conditions of the tour operator you have chosen. Generally up to 72 hours prior to departure fees may be incurred.
If you are looking for an in-house massage we recommend Annabella who offers remedial, deep tissue, sports and relaxation massages in the comfort of your apartment. For enquiries or bookings please SMS Annabella on 0416223996.
Whitsunday Pilates offers our guests private 1:1 or small group Pilates sessions. This would be suitable for guests staying in our Deluxe, Sub-penthouse or Penthouse apartments. For further information please visit www.whitsundayspilates.com.au
Please feel free to contact Reception for any further information you may require regarding any tours.
You can also see a list of tours and activities on our website.
Keep Wildlife Wild!
It’s hard to resist, but please never feed the birds and other animals or leave scraps for them. Native birds and other animals that eat human food can…
- Bite, scratch or threaten visitors
- Become sick
- Over populate the area
- Cause damage to property
Pinnacles Whitsunday EMERGENCY EVACUATION PROCEDURE
March 2022
In the event of fire, or hazardous material emergency, occupants should notify Reception T: 07 4948 4800, evacuate their apartment/tenancy, and gather at the predetermined assembly areas identified.
In the event of a fire, the Responsible Person/Occupants should:
- Investigate the fire or alarm situation; if safe to do so.
- If there is any doubt regarding whether there is a fire situation, the Fire Service should still be called.
- Dial 000
- Ensure the safe evacuation of all occupants from the building.
- Account for all occupants at the Assembly Area advise attending Fire service of any person missing.
- Ensure occupants do not attempt to re-enter the building until it is safe to do so. Meet the Fire Service and advise them of any information relevant to the emergency.
Emergency Procedures
REMOVE ALL OCCUPANTS- From Immediate Danger
- Call 000
- Close doors and windows (if safe to do so)
- Use an appropriate fire extinguisher or fire hose reel
- NEVER turn your back to a fire
- If POSSIBLE have a second person with a second extinguisher to back you up and provide you with a safe route of exit
- Follow PASS procedure
- If considered unsafe or firefighting efforts are ineffective consider evacuation
We have created an easy listening Spotify playlist for our guests. Download the app and enjoy 3 hours of tunes
We would like to thank you for choosing to stay with us at Pinnacles. We hope you are enjoying your stay. We would love to welcome you back. Please use our Return Guest promo code if visiting again. Pop this in the notes of your booking or advise at time of booking. The code to mention is: RETURN24. Refer a friend and pass on the promo code: FRIENDS24 We appreciate your feedback so please feel free to advise us of any suggestions to improve your next stay. |
The very beginning
110 million years ago volcanoes were active in what was to become Australia, and slow but steady movements of the earth’s crust were breaking up the super-continent Gondwana (which originally included present-day Australia, as well as South America, Africa, New Guinea, New Zealand, India and more).
The Whitsundays lay in a geologically active zone, where volcanic activity continued for 37 million years. Explosive eruptions threw rock and ash into the air to rain down on the surrounding land. Layers of volcanic debris built up and gradually formed a solid bedrock. Today, this bedrock, composed of ash and rock fragments ‘welded’ together, can still be seen (e.g. on Whitsunday and Hook islands). This hardened rock appears as a smooth greenish grey to brown, and is worn away by saltwater wave action.
Later, less violent volcanic activity injected lava flows into gaps in the bedrock, creating upright bands of darker rock, known to geologists as ‘dykes’. Examples of these can be seen on Hook Island.
The Whitsunday Islands
At the end of the last ice age (10,000 years ago) the glaciers melted which caused the sea to rise. The rising sea level drowned a mainland mountain range in the Whitsundays, leaving the higher coastal peaks as islands, which are now known as the 74 Whitsunday Islands.
The Traditional owners of our land
We acknowledge the traditional owners and custodians of the lands in our region. We pay respect to Elders past, present and emerging and acknowledge their ongoing relationship and connection to Country.
Within our local area, the Ngaro People inhabited the Whitsunday Islands and coastal areas stretching from Cape Conway and down as far as the mountains to the east of Proserpine. They were a seafaring tribe known for their distinctive three-piece canoes, crafted from ironbark.
The Gia People inhabited the area around Proserpine.
First Europeans Discover The Whitsunday Islands
On the 4th of June year 1770, Captain James Cook on the HMS Endeavour was the first European to discover the Whitsunday Islands by sailing through the Whitsunday passage on ‘Whit Sunday,’ marking the Sunday of the feast for the Christian festival Pentecost. Captain Cook made particular note of the outrigger canoes used by the local Ngaro people. During his time Captain Cook made essential discoveries and named islands and bays.
The Island Resorts
Tourism first started in 1923 when Angus Nicholson began a small lodge for visitors on Lindeman Island, from here it took time but later in the 1900s, the Whitsunday islands resorts became a tourist boom. Opening Dates on these resorts are as follows
Daydream Island – Started as early as 1932 Paddy and Connie Murray who bought the island in 1932 for two hundred pounds, erecting six tin sheds for accommodation and renaming it Day Dream after their yacht.
South Molle Island Resort – Primarily used for sheep and cattle grazing until a resort was built in the 1950s
Hayman Island Resort – Opened Royal Hayman Hotel in 1950
Long Island Resort – The resort was originally developed by the tourism company Contiki in the mid-1980s.
Hamilton Island – The birth of Hamilton Island as a tropical island resort came in the early 1980s. Keith Williams originally owned and operated Hamilton Island between 1975 and 1996, when he gained government approval to commence the development of the Hamilton Island marina, followed by construction of the resort in 1982.
History of Pinnacles
2002 – The complex was built by Sharpe Developments. The same developer who built other known Airlie Beach complexes such Water’s Edge, Toscana, Azure Sea and Sereane.
13th April 2003 – Pinnacles welcomed their first guests.
28th March 2017 – Cyclone Debbie impacted the Whitsundays. The storm is estimated to have caused 3.5 billion dollars in damage to our region.
Housekeeping / Maintenance Request Form
If you require anything further or have any issues to report please advise by completing the following form which will notify reception. Housekeeping and Maintenance are on the premises between the hours of 9am – 2pm and requests will be attended to during this time. Notifications received outside of this time may need to be attended to the following day.
