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Terms & Conditions

Please read these booking terms and conditions carefully as they incorporate the basis upon which bookings are accepted by Pinnacles Resort.

Prices

Prices are quoted in Australian dollars. The rates are subject to change without notice until booking is confirmed by deposit. We endeavour to provide the best possible price for the period of booking. In the event that you are able to obtain a better price for our property elsewhere, please advise and we will do our best to match it.

How to Book:

Reservations can be or by calling +61 7 4948 4800 or by email reservations@pinnaclesresort.com.au

All other bookings must be secured by credit card at time of booking.

Final Payment Policy:  Full payment is due up to 14 days prior to arrival. The credit card you authorised for payment of the initial deposit will be automatically debited unless we are contacted before this time with alternative arrangements. If we do not hear from you, our understanding will be that you have authorised us to deduct the final payment from this card.

American Express ,Visa & MasterCard are accepted with no additional fee applicable. Diners card is not accepted.

Check-in and Check-out Times:

Check-in time: after 14:00 (2pm)

Check-out time: prior to 10:00 (10am)

Late check-out after 10:00am – an extra night’s rate will be charged, subject to availability(unless otherwise arranged with management).

Minimum lengths of stays apply during special event periods.
All Pinnacles apartments are NON SMOKING.

Maximum rooming configuration for all apartments:

1 Bedroom = 2 persons
2 Bedrooms = 4 persons
3 Bedrooms = 6 persons

All 2 & 3 Bedroom apartments are equipped with King beds in the second & third bedrooms that unzip into two single beds so please advise your bedding configuration at time of booking. All main bedrooms have king beds only.

Cots are accepted in addition to the maximum number of persons above. Maximum 1 cot per apartment.

Identification:

Adequate identification is required at time of check-in to verify your identity. A current drivers licence, passport or other form of photo identification (ID) will be asked for prior to check-in. We require all credit card usage to be accompanied by this ID.

If you do not agree with this policy, then you must arrange an alternative payment process, ensuring that any EFT money transfer is completed 5-days prior to your arrival and that you have adequate cash on arrival to cover the security bond / deposit. We do not accept personal or company cheques, money orders or foreign currency on arrival.

Special Conditions:

If in the event that Pinnacles Resort cannot provide the apartment accommodation as requested, we will find alternative accommodation in another apartment type at the same property. In extreme cases we will relocate a guest to a near by hotel of similar standard, or offer a full refund or alternative available dates.
In the event that a guest fails to pay immediately upon demand, any amount owing to Pinnacles, pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc. set out above) Pinnacles Resort reserves the right to deny access to the guest and ask that they vacate the premises.

If in the event that a guest has caused damage to the property or effected other guests/occupants of the property, Pinnacles Resort reserves the right to ask that guest to leave and forfeit any monies paid, and will require the guest to pay for any damage caused.

If a guest/occupant behaves in an unacceptable or aggressive manner to other guests/occupants or Pinnacles Resort and security staff, or is suspected of carrying out illegal acts on the premises, that guest/occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.

Pinnacles Resort does not accept excessive noise on the premises and does not permit parties.

Guests will be asked to vacate the premises without refund immediately if found to be creating excessive noise, having a party or exceeding the number of permitted guests.

This will be strictly enforced. We ask you to contact reception should you experience other guests causing you discomfort.

Security Bond:

A credit card will be asked for at time of check in and will be used to cover incidental items such as (but not limited to):

  • Telephone charges
  • Any breakages or damage incurred during your stay.
  • Any excessive cleaning charges, above the normal level of cleaning, due to the apartment being left in an unacceptable state.
  • Any recreational charge e.g tours.
  • Additional servicing charges:

In the event that the guest cannot provide a credit card as a guarantee, a cash security deposit will be required along with photo identification. This bond will then be returned on departure by cheque once the apartment has been checked by our staff.

Payment Terms:
  • In order to confirm your reservation, a $100.00 deposit is required at the time of booking and payable via credit/debit card.
  • Failure to receive this deposit will result in automatic cancellation of the booking.
  • Payment of the final balance is due 14 days prior to your arrival date and will be processed on the nominated credit card.
Cancellation Policy:
  • Failure to receive the final balance of payment 14 days prior to your arrival will result in the automatic cancellation of your reservation and the forfeit of the deposit.
  • Cancellations of bookings received more than 14 days prior to the arrival date must be made in writing and will incur a $100 administration fee or the booking dates can be changed*, please refer to ‘Change of Dates Terms’ below.
  • Cancellations received within 14 days of your arrival date are non-refundable with no date changes applicable.
Change of date terms:
  • Change of dates can be made at any time up until 14 days prior to arrival. Please note there is a limit of one change of dates over the lifetime of the booking and must be within 12 months. Date changes are subject to pricing and availability for the newly requested dates.
  • Early departure: No refunds will be given should you decide to reduce your stay as an inhouse guest.

 

COVID Cancellation/Terms & Conditions Policy:

If you have a holiday booked direct with Pinnacles Resort and your travel is impacted by an interstate Queensland Border closure or intrastate travel restrictions please see below for our terms and conditions related to your travel. If you have booked through a travel agent or online agent such as Booking.com , Wotif or Expedia you will need to get in contact with them directly as they may have different terms and conditions.

If you live interstate:

  • And have paid your final balance (14 days prior to arrival) while the Queensland border is closed to your state, the standard cancellation policy applies being non-refundable within 14 days of travel.
  • If you have paid your final balance while the Queensland border is open to your state and there is a sudden Queensland border closure after your final balance payment, you will be refunded in full without penalty.
  • If you have not paid your final balance, standard cancellation policy applies.

If you live intrastate:

  • And have paid your final balance (14 days prior to arrival) while their are Queensland intrastate travel restrictions in place, the standard cancellation policy applies being non-refundable within 14 days of travel.
  • If you have paid your final balance while there are no travel restrictions in place and there is a sudden restriction for your region, you will be refunded in full without penalty.
  • If you have not paid your final balance, standard cancellation policy applies.

Please note that proof of residency may be applicable.

Please check Queensland Health and your current states Health website to be sure what travel restrictions may be applicable to you.  In the event that you contract COVID within 14 days of arrival, a date change will be allowed upon providing PCR Test results or registration with the relevant government state authority. 

Services provided:

Housekeeping and linen service will only be provided to guests staying 5 nights or more in which a mid service clean will be done on or around the 3rd day.

NOTE: If extra servicing is required additional charges apply. 

No pets allowed (exemptions apply for certified service dogs although must be advised at time of booking).

Rubbish Removal:

A rubbish dispose bin is provided for the removal of rubbish from the apartment. All guests are responsible for the removal of their own rubbish on a daily basis. Bags are provided for this purpose.

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Descriptions, Photographs & Maps:

Descriptions are based on information available at the time of publishing and may vary or change at anytime.
Maps and photographs are shown for general information only and highlight places in surrounding areas. Property photographs are representative only, actual apartments occupied may vary in decor and inclusions from those shown.

Please note that drones without prior permission are not permitted as we like to respect the privacy of our guests.

Travel Insurance:

We recommend that, at time of booking, you consider purchasing a travel insurance policy of your choice. Travel Insurance can be purchased from any travel agent.
Unaccompanied minor/s:
A child/children who is/are traveling/staying without the accompaniment of an adult over the age of 18 years is considered by most airlines/hotels as an unaccompanied minor/s. Unaccompanied minor reservations are not accepted by Pinnacles Resort.

Limit of liability:

We do our best to ensure your booking arrangements are satisfactory, however Pinnacles Resort  does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.