Terms & Conditions
Please read these booking terms and conditions carefully as they incorporate the basis upon which bookings are accepted by Pinnacles Resort.
Prices are quoted in Australian dollars. The rates are subject to change without notice until booking is confirmed by deposit. We endeavour to provide the best possible price for the period of booking. In the event that you are able to obtain a better price for our property elsewhere, please advise and we will do our best to match it.
How to Book:
All other bookings must be secured by credit card at time of booking.
Final Payment Policy: Full payment is due up to 14 days prior to arrival. The credit card you authorised for payment of the initial deposit will be automatically debited unless we are contacted before this time with alternative arrangements. If we do not hear from you, our understanding will be that you have authorised us to deduct the final payment from this card.
American Express ,Visa & MasterCard are accepted with no additional fee applicable. Diners card is not accepted.
Pinnacles Check-in and Check-out Times:
Check-in time: after 14:00 (2pm)
Check-out time: prior to 10:00 (10am)
Late check-out after 10:00am – an extra night’s rate will be charged, subject to availability(unless otherwise arranged with management).
Minimum lengths of stays apply during special event periods.
All Pinnacles apartments are NON SMOKING.
Pinnacles maximum rooming configuration for all apartments are as follows:
1 Bedroom = 2 persons
2 Bedrooms = 4 persons
3 Bedrooms = 6 persons
All 2 & 3 Bedroom apartments are equipped with King beds in the second & third bedrooms that unzip into two single beds so please advise your bedding configuration at time of booking. All main bedrooms have king beds only.
Cots are accepted in addition to the maximum number of persons above. Maximum 1 cot per apartment.
Adequate identification is required at time of check-in to verify your identity. A current drivers licence, passport or other form of photo identification (ID) will be asked for prior to check-in. We require all credit card usage to be accompanied by this ID.
If you do not agree with this policy, then you must arrange an alternative payment process, ensuring that any EFT money transfer is completed 5-days prior to your arrival and that you have adequate cash on arrival to cover the security bond / deposit. We do not accept personal or company cheques, money orders or foreign currency on arrival.
A credit card will be asked for at time of check in and will be used to cover incidental items such as (but not limited to):
- Telephone charges
- Any breakages or damage incurred during your stay.
- Any excessive cleaning charges, above the normal level of cleaning, due to the apartment being left in an unacceptable state.
- Any recreational charge e.g tours.
- Additional servicing charges:
In the event that the guest cannot provide a credit card as a guarantee, a cash security deposit will be required along with photo identification. This bond will then be returned on departure by cheque once the apartment has been checked by our staff.
Housekeeping and linen service will only be provided to guests staying 5 nights or more in which a mid service clean will be done on or around the 3rd day.
NOTE: If extra servicing is required additional charges apply.
A rubbish dispose bin is provided for the removal of rubbish from the apartment. All guests are responsible for the removal of their own rubbish on a daily basis. Bags are provided for this purpose.
Cancellation Policy for new bookings from 26th March 2020(Travel dates 26th March 2020 – 20th December 2020) :
NB: For bookings made for travel between 25th March 2020 – 30th June 2020 no deposit is required at time of booking with the balance payable 48 hours prior to arrival. Cancellations within 48 hours of arrival – full accommodation total is forfeited.
For bookings from the 1st July 2020 – 20th December 2020 a deposit of $50.00 is required at time of booking. Full payment is required 7 days prior to arrival. Within 7 days of arrival full accommodation total is forfeited however a date change is permitted. For cancellations outside of 7 days prior to arrival, a full refund will be provided.
Bookings outside of this time will revert to the standard below policy:
2021/2022 Low Season Cancellation Policy
In the event of cancellation, the deposit is refunded less a $50.00 administration fee. Full payment is required 14 days prior to arrival. Within 14 days of arrival full accommodation total is forfeited.
2021/2022 Easter Cancellation Policy
In the event of cancellation, the deposit is refunded less a $50.00 administration fee. Full payment is required 14 days prior to arrival.Within 14 days of arrival full accommodation total is forfeited.
2020/2021 Christmas Cancellation Policy (bookings between 20 December and 15 January)
In the event of cancellation a $100 re-letting/administration fee will be charged. Full payment is required 14 days prior to arrival.
Within 14 days of arrival full accommodation total is forfeited. We strongly recommend travel insurance.
No Shows – full accommodation total is forfeited.
Shortened Stay – Guests who reduce length of stay once in house will not receive a refund on nights booked & paid.
Descriptions, Photographs & Maps:
Descriptions are based on information available at the time of publishing and may vary or change at anytime.
Maps and photographs are shown for general information only and highlight places in surrounding areas. Property photographs are representative only, actual apartments occupied may vary in decor and inclusions from those shown.
We recommend that, at time of booking, you consider purchasing a travel insurance policy of your choice. Travel Insurance can be purchased from any travel agent.
A child/children who is/are traveling/staying without the accompaniment of an adult over the age of 18 years is considered by most airlines/hotels as an unaccompanied minor/s. Unaccompanied minor reservations are not accepted by Pinnacles Resort.
Limit of liability:
We do our best to ensure your booking arrangements are satisfactory, however Pinnacles Resort does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
If in the event that Pinnacles Resort cannot provide the apartment accommodation as requested, we will find alternative accommodation in another apartment type at the same property. In extreme cases we will relocate a guest to a near by hotel of similar standard, or offer a full refund or alternative available dates.
In the event that a guest fails to pay immediately upon demand, any amount owing to Pinnacles, pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc. set out above) Pinnacles Resort reserves the right to deny access to the guest and ask that they vacate the premises.
If in the event that a guest has caused damage to the property or effected other guests/occupants of the property, Pinnacles Resort reserves the right to ask that guest to leave and forfeit any monies paid, and will require the guest to pay for any damage caused.
If a guest/occupant behaves in an unacceptable or aggressive manner to other guests/occupants or Pinnacles Resort and security staff, or is suspected of carrying out illegal acts on the premises, that guest/occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.
Pinnacles Resort does not accept excessive noise on the premises and does not permit parties.
Guests will be asked to vacate the premises without refund immediately if found to be creating excessive noise, having a party or exceeding the number of permitted guests.
This will be strictly enforced. We ask you to contact reception should you experience other guests causing you discomfort.