Confirmation

Check In:

Check in time is 2pm and check out is 10am. Reception is open Mon to Fri 9.00am-5.00pm, Saturdays 9.00am -3.00pm and Sundays/Public Holidays 9am -12pm. Closed Christmas Day, Boxing Day & New Years Day.

If you are arriving outside these reception hours, please contact Pinnacles PRIOR to the day of arrival to organise registration and key collection.

Check Out:

Check out time is 10am. Due to high levels of occupancy at Pinnacles year round we are unable to guarantee late checkouts.

Tours:

Pinnacles Resort offers a full tour booking service with most operators offering a complimentary pick up and drop off at the resort. If you wish to experience the best the Whitsunday’s has to offer please visit the tours page on our website.

We have a comprehensive list with live availability or direct enquiries available. We recommend pre booking your tours to avoid disappointment in particular if you would like a scenic view from the air of the Whitsundays. A $5 per person discount is available for full day tours booked through our office or the link provided. Tours booked through our office can be then added to your room account for payment on arrival at the resort.

Airport Transfers:

If you are arriving into Proserpine/Whitsunday Coast Airport we can pre-book your transfers on a shuttle service for as little as $35 per person return. If you are celebrating a special occasion or would prefer a private transfer these can be arranged (subject to availability) from $110 each way.

Cruise Whitsunday’s looks after our transfers from Hamilton Island Airport. The timetable ensures there is a vessel available to meet all arriving and departing flights. The transfers across from Hamilton Island into the Port of Airlie are $55 per person one way. On arrival into Abel Point we are a short taxi ride to the resort or alternatively you can take the shuttle bus that meets the vessel.

Car Hire:

Hertz Car Hire are located at both Proserpine Airport and Airlie Beach. Pinnacles guests will be entitled to receive a 10% discount on the daily car rental rates. On collection of your vehicle, present your Pinnacles booking information and your discount will be applied prior to payment. Book your vehicle on Hertz.com.au (10% can only be discounted on the ‘Daily Time & Kilometre rate’. This discount does not come off the administrative fees, vehicle registration recovery fees or Excess Reduction options).

Provisioning/Special Occasion:

Breakfast Hampers, Cheese/Grazing platters, wine and flowers can be arranged for your arrival by our staff. Please visit this page for further details and pricing.

If you would like us to assist in arranging something not shown please enquire.

Cancellation Policy
In the event of cancellation, a $100 booking/administration fee will be charged. Full payment of accommodation is required 14 days prior to arrival. If the cancellation is made within 14 days of arrival, your full payment will be forfeited.

Please note: Any change or cancellation to this booking must be made in writing either by e-mail to reservations@pinnaclesresort.com or by fax to (07) 4948-4801. Any verbal change or cancellation can not be guaranteed. There is no refund for a shortened stay once you have checked in.

Pinnacles Resort has a strict NO PARTY, NO EXCESSIVE NOISE policy. All guests sign at check in that they will adhere to this policy. This policy has been designed to ensure the comfort of all guests. Any guests that fail to abide may be evicted without refund.

Due to high occupancy, we can not guarantee any particular apartment, only apartment type. Pinnacles address is: 16 Golden Orchid Drive, Airlie Beach.

Should you require any further information or assistance please call us on (07) 4948 4800 or E-mail us at reservations@pinnaclesresort.com

Pinnacles Resort recommends insurance be taken for your holiday.

We look forward to seeing you soon at Pinnacles in the Whitsundays.

Regards,
Pinnacles Resort Management & Sta