Please read these booking terms and conditions carefully as they incorporate the basis upon which bookings are accepted by Pinnacles Resort & Spa.

Prices
Prices are quoted in Australian dollars. The rates are subject to change without notice until booking is confirmed by deposit. We endeavour to provide the best possible price for the period of booking. In the event that you are able to obtain a better price for our property elsewhere, please advise and we will do our best to match it. This excludes price matching for private rentals.

How to book:
Reservations can be or by calling 07-49484800 or by email [email protected]
All bookings must be secured with a deposit by credit card at time of booking. Full payment is required upon arrival.
American Express will incur an additional 3% surcharge at time of processing. To avoid this additional surcharge we gladly accept Visa & MasterCard. Diners card is not accepted.

Pinnacles Check-in and Check-out Times:
Check-in time: after 14:00 (2pm)
Check-out time: prior to 10:00 (10am)
Late check-out after 10:00 – an extra night’s rate will be charged, subject to availability(unless otherwise arranged with management).
Minimum lengths of stays apply during special event periods.
All Pinnacles apartments are NON SMOKING.

Pinnacles maximum rooming configuration for all apartments are as follows:
” 1 Bedroom = 2 persons
” 2 Bedrooms = 4 persons
” 3 Bedrooms = 6 persons
All 2 & 3 Bedroom apartments are equipped with King beds in the second & third bedrooms that unzip into two single beds so please advise your bedding configuration at time of booking. All main bedrooms have king beds only.
Cots are accepted in addition to the maximum number of persons above. Maximum 1 cot per apartment.

Identification:
Adequate identification is required at time of check-in to verify your identity. A current drivers licence, passport or other form of photo identification (ID) will be asked for prior to check-in. We require all credit card usage to be accompanied by this ID.
If you do not agree with this policy, then you must arrange an alternative payment process, ensuring that any EFT money transfer is completed 5-days prior to your arrival and that you have adequate cash on arrival to cover the security bond / deposit. We do not accept personal or company cheques, money orders or foreign currency on arrival.

Security Bond:
A credit card will be asked for at time of check in and will be used to cover incidental items such as (but not limited to):
Telephone charges
Any breakages or damage incurred during your stay.
Any excessive cleaning charges, above the normal levelof cleaning, due to the apartment being left in an unacceptable state.
Any recreational charge e.g tours
Additional servicing charges.
In the event that the guest cannot provide a credit card as a guarantee, a cash security deposit will be required along with photo identification. This bond will then be returned on departure by cheque once the apartment has been checked by our staff.

Services provided:
Housekeeping and linen service will only be provided to guests staying 5 nights or more in which a mid service clean will be done on or around the 3rd day. NOTE: If extra servicing is required additional charges apply.

Rubbish Removal:
A rubbish dispose bin is provided for the removal of rubbish from the apartment. All guests are responsible for the removal of their own rubbish on a daily basis. Bags are provided for this purpose.

Cancellations:
Low Season – In the event of cancellation, the deposit is refunded less a $50.00 administration fee. Within 7 days of arrival the deposit of 1 nights accommodation is forfeited. High Season (Easter & Christmas Periods) – In the event of cancellation, the deposit is refunded less a $50.00 administration fee. Within 14 days of arrival the deposit of two nights accommodation is forfeited.
No Shows – full tariff is charged. Guests who reduce length of stay once in house will not receive a refund on nights booked & paid.

Descriptions, Photographs & Maps:
Descriptions are based on information available at the time of publishing and may vary or change at anytime.
Maps and photographs are shown for general information only and highlight places in surrounding areas. Property photographs are representative only, actual apartments occupied may vary in decor and inclusions from those shown.

Travel Insurance:
We recommend that, at time of booking, you consider purchasing a travel insurance policy of your choice. Travel Insurance can be purchased from any travel agent.
Unaccompanied minor/s:
A child/children who is/are traveling/staying without the accompaniment of an adult over the age of 18 years is considered by most airlines/hotels as an unaccompanied minor/s. Unaccompanied minor reservations are not accepted by Pinnacles Resort & Spa.

Limit of liability:
We do our best to ensure your booking arrangements are satisfactory, however Pinnacles Resort & Spa does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

Special Conditions:
If in the event that Pinnacles Resort cannot provide the apartment accommodation as requested, we will find alternative accommodation in another apartment type at the same property. In extreme cases we will relocate a guest to a near by hotel of similar standard, or offer a full refund or alternative available dates.
In the event that a guest fails to pay immediately upon demand, any amount owing to Pinnacles, pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc. set out above) Pinnacles Resort & Spa reserves the right to deny access to the guest and ask that they vacate the premises.

If in the event that a guest has caused damage to the property or effected other guests/occupants of the property, Pinnacles Resort & Spa reserves the right to ask that guest to leave and forfeit any monies paid, and will require the guest to pay for any damage caused.

If a guest/occupant behaves in an unacceptable or aggressive manner to other guests/occupants or Pinnacles Resort & Spa and security staff, or is suspected of carrying out illegal acts on the premises, that guest/occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.

Pinnacles Resort & Spa does not accept excessive noise on the premises and does not permit parties. Guests will be asked to vacate the premises without refund immediately if found to be creating excessive noise, having a party or exceeding the number of permitted guests.This will be strictly enforced. We ask you to contact reception should you experience other guests causing you discomfort.

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